Customer Service

Hope that you are enjoying the visit to onagono.com.

Please remember that many if not all of the products that are for sale at onagono.com are made by hand, so naturally slight irregularities are expected and no two items are exactly the same. We would like to think that they are part of their characters and charm. And I hope that you agree with us. If we find anything significantly different from the listed information on the site at the time of processing orders, we will notify you before shipment.

Please read on for more information.

 

NOTICE OF TEMPORARY CLOSURE

Onagono online shop is temporarily closed until further notice. You can still view our collection, however the shopping carts and checkout are closed during this period. If you have any queries in the meantime, please email us at shop@onagono.com. We are sorry for inconvenience.

 

VAT

  • All prices are inclusive of VAT, unless zero-rated, for UK & EU customers.
  • The VAT registration number is GB 906 0522 56.

 

PAYMENT METHOD

  • You can use PayPal.
  • You can also use Visa Credit, Visa Debit, Mastercard Credit, Mastercard Debit, Visa Electron, Maestro and American Express.

 

CANCELLATION & ALTERATION

  • You can cancel or alter your order at any time before the goods is dispatched without any cost incurred.
  • You can cancel or alter your order even if the goods is already in transit, however you may be charged for the delivery cost.
  • In any case, please let us know the matter by emailing us on  shop@onagono.com as soon as possible so we will try our best to accommodate your request. Please remember to quote your order number that is stated on the order confirmation email.

 

Please click the links for the following information:

DELIVERY

PRIVACY POLICY

RETURN POLICY

TERMS OF SERVICE

 

If you are unable to find the answers to your questions or if you would rather simply ask us directly, please email us on shop@onagono.com, and we will get back to you as soon as possible!