Return Policy

RETURN

  • You are entitled to return the goods within 14 days from the day after you received it. This does not affect your statutory rights.
  • It is important that any unwanted goods, unless faulty, is returned in a resalable condition. We would expect this to mean that you’ve kept all the original packaging and labels, and it is undamaged and unused.
  • Please take reasonable care to ensure that we receive the goods, unless faulty, is intact, and that you retained the proof of return such as a certificate of postage from Royal Mail.
  • If the return goods, unless faulty, is damaged on arrival or goes missing in transit, unfortunately we will not be able to process the refund.
  • Please email us a notice of return to shop@onagono.com prior to processing your return otherwise we will not be able to accept it.

 

REFUND

  • We will process the refund as promptly as possible, but it can take up to 12 working days from the date when the goods are received by us.
  • The delivery cost will be deducted from the refunded amount, unless faulty.
  • We will make a full refund, including the delivery cost and the return cost, for the return of faulty goods.